Refund policy

Refunds & returns

Soft Hex Studio pieces are printed after you order. They are made for you. They are not warehouse stock.

We will make it right

If your order arrives damaged, defective, misprinted, or is the wrong item, or if the carrier never delivers it, email hello@softhexstudio.com within 30 days of delivery (or of the estimated delivery date, if it never arrives). Include your order number and a clear photo of the whole garment. We reprint or refund. You do not send the piece back.

What we cannot take back

Because each piece is custom-printed, we cannot accept returns for change of mind, the wrong size, or the wrong color. Use the size guide before you order. If our size chart is wrong, write us. That is our mistake.

If the carrier marks the parcel delivered and you do not have it, we will help you file a carrier claim. We do not automatically reprint in that case.

If the address on the order is wrong, we can reship. Reshipping is charged.